Returns & Exchanges

At Heybike, we want you to ride with confidence; if you are not entirely satisfied with your electric bike, you can initiate a return within 30 days of delivery. All returned items must be in original packaging and in new condition to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Contact our dedicated support team at [email protected] to provide your order number and the specific reason for your return.

• 2.
  Receive Authorization

  Once approved, our team will provide a Return Merchandise Authorization (RMA) number and the appropriate shipping address for our service center.

• 3.
  Pack and Ship

  Securely pack the bike in its original box with all components included, apply the shipping label, and drop it off at the designated carrier location.

• 4.
  Inspection and Refund

  After our technicians inspect the returned unit for damage or wear, your refund will be processed back to your original payment method within 5-7 business days.